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Badge display can take up to 24 hours after course completion and assessment passing. If your badge has not appeared after 24 hours, first confirm that your course result is marked as passed in your Certification Center. If it is and the badge is still not visible, submit a Talent Support request with your course name and completion date. Our team will manually verify and push the badge to your profile within 4 business hours.

Yes. Employers typically review proposals over 3 to 7 business days before making a hiring decision. You will receive a notification as soon as the employer responds, whether that is an acceptance, a message, or a decline. In the meantime, keep your profile strong and continue applying to other opportunities. A complete profile with a video intro and certified badges gets reviewed first. If you have been waiting more than 14 days with no activity, the employer may have paused or closed the listing.

After your Employer Plan is active, go to your employer dashboard and click Post a Job. You will be guided through a short form asking for your job title, description, required skills, budget, timeline, and language requirements. A well-written post with a clear budget and specific skill requirements attracts the most qualified proposals. Once submitted, your listing goes live within minutes and is visible to all active talent on the platform.

Occasionally there is a short delay between payment processing and account activation, typically under 30 minutes. If your account is still showing as inactive after 1 hour, do not pay again. Contact us at [email protected] with your name, email, and the last four digits of the card used. We will verify the charge on our end and activate your account manually if needed. You will never be double charged.

Once an employer approves a completed milestone, payment is released from escrow and processed through Stripe Connect. Funds typically arrive in your connected bank account or debit card within 2 to 5 business days, depending on your bank. The 10% platform fee is deducted automatically before the payout is sent, so what you see in your dashboard is your net amount. If a payout has not arrived after 7 business days, contact our support team with the contract ID and milestone name.

If an employer has not responded to a completed milestone within 7 days, you can submit a milestone dispute request through your contract dashboard. Our support team will review the deliverables, the contract terms, and the communication history between both parties. If the work meets the agreed scope, we will release the payment on the employer's behalf. This process typically resolves within 3 to 5 business days. Always keep communication on the platform so we have a full record if a dispute arises.

Yes, either party can request a contract cancellation at any time. If both parties agree, the contract is closed and any funds in escrow are returned to the employer minus any milestones that have already been approved and paid. If only one party wants to cancel, a support review is required to determine how funds are split based on work completed to that point. We encourage both parties to communicate directly first, as most contract issues can be resolved without escalation.

If your account has been restricted or suspended, you will receive an email explaining the reason. Most restrictions are triggered by our automated trust and safety system and can be resolved quickly once reviewed by a human. Submit a Talent Support request with the subject line Account Restriction Appeal and include your account email. Our trust and safety team reviews all appeals within 2 business days and will contact you with a decision and next steps.

This is rare on On Demand but if a talent member stops responding and misses agreed milestones, you have full recourse. First, send a message through the platform so the communication is on record. If there is no response within 72 hours, submit an Employer Support request with the contract ID and our team will step in. Funds held in escrow for undelivered milestones will be returned to you after review. The talent member's account will also be flagged for investigation.